FAQ
Frequently Asked Questions
Questions -
1. How do I contact Lamont Awards & Apparel?
2. Where is Lamont Awards & Apparel?
3. What are your business hours?
5. What kind of image can I upload?
7. Are the colors I view on my screen accurate?
8. What is the turn-around time for an order?
10. Do you take orders over the phone?
11. What payment options are available?
14. What is subligraphic printing?
15. What is the difference between a plaque and a plate?
16. Can you engrave something with an odd surface?
17. How can I check on my order status?
18. I forgot my account information.
20. What is a proof?
Answers-
1: How do I contact Lamont Awards and Apparel ?
Fill out our form in the "Contact Us" section, email us at lamontsales@rochester.rr.com or call: toll-free: 1-800-836-0725 or local: 585-352-0640.
2: Where is Lamont Awards & Apparel?
We are located in Spencerport, New York in the back of the main plaza. Our physical address is 4 Slayton Avenue Spencerport, NY 14559-1428 (click for a Google map).
3: What are your business hours?
We are open Monday - Friday from 9 am - 5 pm.
4: How do I upload artwork?
First, be sure that you have a suitable original file of your company logo. For more information, see How To Submit Art. Once you have your logo file ready, place your order and you will see an option for uploading your artwork. Follow the steps in the upload process.
5: What kind of image can I upload?
The type of image we need depends on the media used in making your order. Most image files are accepted and should not exceed 5MB. For more detailed information, consult How to Submit Art.
6: My logo will not upload.
Make sure that your file is smaller than 5MB. Larger files take longer to upload and process, so making your image smaller may help. If you have a larger file and are not sure what to do with it, contact a sales representative at Lamont Awards & Apparel and we will be happy to help you.
7: Are the colors I view on my screen accurate?
Depending on the resolution and quality of your monitor, colors may appear differently. All of the colors displayed in the Lamont Awards & Apparel website are for viewing purposes only. We try to display all colors as accurately as possible, but do not guarantee the finished product will look like it did on your screen.
8: What is the turn-around time for an order?
Generally, orders can take up to two weeks to complete. When an order is taken we aim to have it ready by the date two weeks from the date an order was placed. Some custom orders may take more than two weeks. Adding to an order during this period may require additional time. You will be notified if your order is estimated to take longer than two weeks.
School fundraisers take much longer than trophies. Because of the large quantities and in-house customization, your school fundraiser order can take up to two months from the time of order. Fundraisers also have an ordering window, as opposed to one ordering date. The day you place your order may not be the last day of ordering.
Yes, we do allow for rush orders, which is an order that you need in a week or less. Please note that a rush order charge applies.
Apparel can be done in less than a week as long as the item you need is in stock, without a rush charge.
10: Do you take orders over the phone?
No, we do not take orders verbally. If you come into the shop, please have your order printed out or on a DVD or flash drive or be prepared to write it down on an order form. We accept orders via e-mail and fax (Contact Us) and through this website.
11: What payment options are available?
We offer several different payment options in shop: Prepayment, Credit Card, Credit Terms, and Automatic Check Withdrawal.
Our online store uses offline manual credit card processing. This means we store your information using a strong encryption and then our staff process your payment through our cash register. All major card types are accepted.
Engraving on metal is the traditional way to make a plate for a plaque. We have four traditional engraving machines. If you would like to upload a file for an engraving order, please use an .xls or .txt file.
Lamont Awards & Apparel has three laser engraving machines. Engraving using a laser is a newer style of engraving. As you may have guessed, it uses a laser to cut designs in a variety of materials including wooden plaques, metal plates, and acrylic and crystal awards.
14: What is subligraphic printing?
A special method of transferring an image to a metal plate. Instead of having your artwork in black and white, subligraphics allow for a full-color image and can be mounted to a plaque just like any other plate. We often use subligraphic printing to put a photograph on a plaque. If you are interested in subligraphics, please indicate this when placing your order. Artwork for orders using subligraphics can be submitted as a high-resolution JPG image.
15: What is the difference between a plaque and a plate?
A plate is metal or metallic and can be attached to another surface. This could be anything from a trophy to an outdoor bench. Update plates are smaller and go on plaques for awards given annually. A plaque is a wooden award, usually with a plate, that is displayed by hanging it on a wall.
16: Can you engrave something with an odd surface?
Usually, yes we can, depending on the material, shape and size of the object. This would be a custom order, and we would prefer that you bring the piece in to the shop for a consultation.
17: How can I check on my order status?
The best way to find your order status is to Contact Us.
18: I forgot my account information.
If you have forgotten your account information, you may click here: Forgot My Password.
19: When will my order ship?
When you place your order, it goes through several steps in production and quality assurance. When your order is ready, you will be contacted using the information you provided at checkout. If your order was shipped and you would like to know your shipping status and tracking number, please Contact Us.
A proof is the art we send to a customer to approve before an award is produced. Proofs must be requested when placing an order. Please check over proofs carefully for errors and typos as it is the final copy. If you do not request a proof, we will check your order using the information you provided in writing. For more, see How To Submit Art.
Yes, orders can be picked up at our store Monday-Friday 9am-5pm. If you provided a shipping address and no longer want your order shipped, please Contact Us as soon as possible.